Privacy Policy

Welcome to Al Asdekaa.
Your privacy is extremely important to us, and we are fully committed to protecting the personal information you share with us—whether you shop online, in-store, or contact us through any communication channel.

This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

By using our website or placing an order, you agree to the terms outlined below.

1. Information We Collect

We collect different types of information to provide a smooth and secure shopping experience.

A. Personal Information

Collected when you place an order, create an account, or contact us:

  • Full name

  • Phone number

  • Email address

  • Shipping & billing address

  • Payment method (processed securely — we do NOT store card details)

B. Order Information

  • Items purchased

  • Order status and history

  • Delivery information

  • Preferred payment method (COD, card, etc.)

C. Device & Technical Data

Automatically collected when you browse our website:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies & similar technologies

D. Communication Data

Information from your messages through:

  • WhatsApp

  • Email

  • Social media

  • Contact forms

2. How We Use Your Information

We use your data to:

✔ Process and deliver your orders

Including packing, shipping, and delivery updates.

✔ Communicate with you

Order confirmations, delivery notifications, support replies, and service updates.

✔ Improve our website and services

Understanding customer behavior helps us enhance performance and user experience.

✔ Personalize your shopping experience

Showing relevant products, offers, and recommendations.

✔ Ensure safety and prevent fraud

We monitor transactions to protect you from unauthorized activity.

✔ Marketing (only if you opt-in)

Promotions, product launches, seasonal offers.

You can unsubscribe at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information.

We only share necessary data with trusted partners:

  • Delivery companies (to deliver your order)

  • Payment processors (secure Visa/Mastercard transactions)

  • Customer support platforms

  • Analytics tools (to improve website performance)

All third parties follow strict confidentiality and data protection requirements.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your cart

  • Enable secure login

  • Improve page loading

  • Analyze website performance

  • Personalize content and offers

You may disable cookies through your browser settings, but some website features may stop working properly.

5. Data Protection & Security

We take strong measures to protect your information:

  • Encrypted payment gateways

  • Secure servers

  • Limited access to personal data

  • Regular system monitoring

Although we follow industry standards, no online system is 100% secure.
We will notify you in case of any data breach that affects your information.

6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing at any time

  • Request a copy of your stored information

To request any of the above, please contact us.

7. Marketing & Communications

You will only receive marketing if:

  • You subscribed to our newsletter

  • You placed an order and agreed to updates

  • You opted in through Instagram, Facebook, or WhatsApp

You can opt out easily by:

  • Clicking “Unsubscribe”

  • Messaging us

  • Contacting support

8. Children’s Privacy

We do not knowingly collect data from children under 13.
If you believe a child has provided personal information, please contact us immediately.

9. Third-Party Links

Our website may include links to:

  • Google Maps

  • Social media accounts

  • External services

We are not responsible for the privacy practices of these websites.

10. Changes to This Privacy Policy

We may update this policy when necessary.
Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or complaints, you can reach us through:

Email:
📩 customers@alasdekaaeg.com

Hotline:
☎️ 17016

Instagram:
📷 <a href="https://www.instagram.com/alasdekaa.dairies" target="_blank">@alasdekaa.dairies</a>

We’re always here to help you.