Terms and Conditions

Welcome to Al Asdekaa.
By accessing or using our website, placing an order, or interacting with our brand, you agree to the following Terms & Conditions.
Please read them carefully.

If you do not agree with these terms, you should not use our website.

1. About Us

Al Asdekaa is a grocery and retail brand serving customers across Egypt through physical stores and online platforms.

Contact Information:
📩 Email: customers@alasdekaaeg.com
☎️ Hotline: 17016
📷 Instagram: @alasdekaa.dairies

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and up-to-date information.

  • Not misuse our website or engage in fraudulent activities.

  • Not interfere with the website’s performance, security, or ordering systems.

  • Not use our content, images, or branding without written permission.

We reserve the right to refuse service to anyone for misuse, fraud, or violation of these terms.

3. Product Information

We aim to provide accurate descriptions, images, and pricing for all products.
However:

  • Colors, packaging, or appearance may vary due to photography and lighting.

  • Product availability may change without notice.

  • Prices may be updated based on supply or seasonal availability.

If an error occurs (pricing or description), we reserve the right to correct it or cancel the order.

4. Ordering & Payment

When placing an order, you agree that:

  • All information provided is accurate and complete.

  • You are legally authorized to use the selected payment method.

  • Online payments are processed securely through trusted payment gateways.

  • Cash on Delivery (COD) orders require accurate contact information.

We reserve the right to cancel any order due to:

  • Fraud

  • Incorrect information

  • Product unavailability

  • Technical errors

5. Delivery & Shipping

Delivery times may vary depending on:

  • Your location

  • Product availability

  • Operational conditions

We aim to deliver orders as quickly as possible, but delays may occur due to courier issues or force majeure events.

You agree to:

  • Provide accurate delivery information

  • Be available to receive the shipment

  • Pay any applicable delivery fees

6. Returns & Exchanges

Our Return & Exchange Policy applies to all orders and is available on our website.

In general:

  • Returns/exchanges are accepted only under the stated conditions.

  • Items must be unused, unopened, and in their original condition.

  • Some items (e.g., fresh products) may not be eligible for return based on hygiene and safety standards.

We reserve the right to reject returns that do not meet these criteria.

7. Promotions, Offers & Discounts

From time to time, we may run offers or promotions.
By participating, you agree that:

  • Each offer has its own terms and duration.

  • Offers cannot be combined unless specified.

  • We reserve the right to modify or end promotions at any time.

8. Intellectual Property

All content on our website—including logos, images, product descriptions, text, layouts, and branding—belongs to Al Asdekaa and is protected by law.

You may not:

  • Copy, republish, or reuse content

  • Use our name or branding without permission

  • Sell or distribute any part of our website

9. Limitation of Liability

Al Asdekaa is not responsible for:

  • Delays caused by couriers or third parties

  • Incorrect addresses provided by the customer

  • Loss or damage caused by misuse of products

  • Technical issues on the user’s device or internet connection

To the maximum extent permitted by law, our liability is limited to the value of your order.

10. User Accounts (If Applicable)

If you choose to create an account:

  • You are responsible for keeping your login details confidential.

  • You must notify us immediately if you suspect unauthorized access.

  • We may suspend or terminate accounts that violate our policies.

11. Third-Party Links

Our website may contain links to:

  • Google Maps

  • Payment gateways

  • Social media

  • Partner websites

We are not responsible for their content, policies, or actions.

12. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.
Any disputes will be handled within Egyptian legal jurisdiction.

13. Changes to These Terms

We may update or modify these Terms & Conditions at any time.
The updated version will always be available on this page with the revised date.

14. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact us at:

📩 customers@alasdekaaeg.com
☎️ 17016
📷 @alasdekaa.dairies

We are always happy to assist you.