This Privacy Policy explains how alasdekaastore.com (“we”, the “Site”, or “our store”) collects, uses, and discloses your Personal Information when you visit or make a purchase.

Contact Us

If you have any questions about this policy, would like more details about our data practices, or wish to file a complaint, please reach out to us via:
- Email: customers@alasdekaaeg.com
- Customer Service Hotline number: 17016

Collecting Personal Information

We collect various types of personal information to help us provide, improve, and personalize your shopping experience.

1. Device Information

- Purpose: To load the Site properly, monitor performance, and analyze traffic to enhance your experience.
- Collected via: Cookies, log files, web beacons, tags, and pixels.
- Disclosure for a Business Purpose: Shared with Shopify and other analytics providers (e.g., Google Analytics).
- Personal Information Collected: Browser type, IP address, Time zone, Cookie identifiers, Pages/products viewed, Search terms, Website interactions

2. Order Information

- Purpose: To process and fulfill your order, including payment, delivery, and customer communication.
- Collected via: Checkout process on our Site.
- Disclosure for a Business Purpose: Shared with Shopify, payment gateways (e.g., Paymob, Fawry), and shipping partners.
- Personal Information Collected: Name, Billing and shipping address, Phone number, Email address, Payment information (credit/debit card, mobile wallet, or other accepted methods)

3. Customer Support Information

- Purpose: To provide assistance and resolve issues.
- Collected via: Contact forms, chat, email, or phone.
- Disclosure for a Business Purpose: Shared with customer service platforms and our internal support team.
- Personal Information Collected: Name, Contact details, Communication history, Order history (if applicable)

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe your child has submitted personal data, please contact us to request deletion.

Sharing Personal Information

We may share your personal information with third-party service providers to help us provide and improve our services. For example:
- Shopify (eCommerce platform): https://www.shopify.com/legal/privacy
- Payment gateways – to process transactions securely
- Shipping partners – to deliver your orders
- Marketing platforms – to share promotions or updates (if opted in)
We may also share personal data to comply with legal obligations or protect our rights.

Behavioral Advertising & Marketing

We may use your information to provide targeted advertisements or marketing communications we believe may interest you.
- We use Google Analytics to understand website usage. Learn more: https://www.google.com/intl/en/policies/privacy/
  Opt out: https://tools.google.com/dlpage/gaoptout
- We may use Facebook Pixel, email marketing tools, and other remarketing services (based on your preferences and consent).
To opt out of targeted ads:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- General: https://optout.aboutads.info/

Use of Personal Information

Your personal data is used to:
- Process and fulfill orders
- Communicate updates and promotions
- Ensure fraud protection
- Improve our website and services

Data Retention

We retain your personal information only as long as necessary for the purposes described or as required by law. You may request deletion by contacting us.

Automated Decision-Making

We do not engage in fully automated decision-making with significant legal effects. However, our platform provider Shopify may use limited automated tools for:
- Fraud detection (temporary IP blacklisting after failed transactions)
- Card verification

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Please check this page regularly.

Complaints

If you're unhappy with how we handle your data, please contact us first.

Last updated: September 24, 2025