Refund policy

Our Policy lasts 14 days from the date of receiving your package for dry products and 24hrs for Fresh products. If you exceeded the mentioned period, unfortunately, we cannot offer you a refund or exchange.  Note: No exchanges or refunds without receipt

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you need to exchange or return an item, kindly send us an email at  contact@alasdekaaeg.com or through our hotline 17016.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@alasdekaaeg.com or 17016.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method . Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@alasdekaaeg.com.